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Practice Management

Our practice manager has the task of coordinating the administrative and financial side of the practice. If there are any comments on the administrative side of the practice, good or bad, please pass them on in person or by letter. The practice is open to new ideas and would like to encourage patients to bring them forward. The practice has an in-house complaints procedure. Please contact the practice manager if you have any complaints.

Tricia Vickers (f)

Practice Manager

Rachel Patrick (f)

Deputy Practice Manager

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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