Coronavirus (COVID-19)

Coronavirus (COVID-19)

UPDATE (7/4/2020): Firstly we would like to thank our patients who have on the whole been supportive of our practice and the changes we have been required to make during these difficult times.  We apologise for the inconveniences that are inevitable and are striving to provide the highest quality care we can during these unprecedented times.

In light of the current coronavirus pandemic Grosvenor Medical Centre has moved to a 100% telephone first system.  This means that any patient requiring advice/treatment will be telephoned by a clinician before attending the surgery.  The main doors are locked and only patients who are requested to attend will be allowed entry.  This is a measure to protect our patients and staff during these unprecedented times.  We ask patients to kindly consider the true urgency of your problem before contacting the surgery.  

We are still providing scheduled immunisations and vaccinations as it is essential these are maintained to avoid other disease outbreaks.

If you are requested to attend the surgery you will be directed to a specific site/entrance.  Please follow all instructions as these are in place for your protection.

As of today Gresty Brook medical centre is being utilised by clinicians from 3 local practices to provide a dedicated area to assess people who become unwell during these times.  Please DO NOT attend Gresty Brook unless specifically directed to do so.  This is NOT a testing site nor a temporary hospital.  It is primarily for caring for those most at risk of becoming seriously unwell and ensuring they are seen and cared for in these challenging times.

According to latest guidance from NHS England the practice will be temporarily suspending Online Booking of appointments via the Web or Apps.  

The NHS in Cheshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website