Appointments

All doctors and nurses run an appointment system and you can make an appointment in person at the practice, online or by telephoning:

• Grosvenor: 01270 256 348 
• Gresty Brook: 01270 650 012

Book an Appointment Online

You can now book routine GP appointments online via the link at the top of this page. Click here for information about how to register.

Urgent Appointments

If you feel your problem requires urgent attention and you cannot wait for a routine appointment, please inform the receptionist. ALL such patients will be dealt with as quickly as possible but, you may not be able to see the doctor you would prefer. Please use urgent appointments considerately.

Where appropriate, it may be suggested that one of our GP's ring you to give advice.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Grosvenor: 01270 256 348

Gresty Brook: 01270 650 012

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Afternoon visits are ONLY for medical emergencies that have just occurred. In other circumstances, you may be offered a routine visit the next working day.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Teaching and Training

In addition to our services for the community, we are also a training practice. This means that we have a GP Registrar and, at times, medical students working alongside the doctors.

A GP Registrar is a fully qualified and experienced doctor at the start of their career in general practice. They are invited to join the practice for a period of time in order to gain further experience in the field. Medical Students are instructed at our practice from time to time.

You may be asked if you mind a student sitting in on your consultation or spending some time with you to discuss your health.